Privacy Policy

1. Introduction

This Privacy Policy explains how V I Sweets ("we," "our," or "us") collects, uses, stores, and protects your information when you use our mobile application "V I Sweets" (the "App"). The App is an accessible, audio-based gaming platform designed for visually impaired users.

By downloading, accessing, or using the App, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the App.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account or sign in (for example, using your email or a supported sign-in service), we collect your name, email address, user ID, and username.
• Profile Information: Information you choose to add to your profile, such as your display name, preferences, and in-app settings.
• Country/Region: When you select your country or region in the App, we store that selection. We do not collect precise location data such as GPS.
• Feedback and Support: If you contact us for support, report a problem, or submit feedback, we collect your message and contact details.
• User-Generated Content: Content you create or share while using the App, including chat messages, voice messages, and voice call audio in multiplayer and live gaming features.

2.2 Information We Collect Automatically

• Device Information: Device identifiers (such as Android ID), device model, operating system version, and related technical information. We use this information for security verification and to prevent misuse, including restricting banned devices from accessing certain features.
• App Activity: Information about how you use the App, such as games played, scores, progress, achievements, and game statistics.
• Notification Information: A token associated with your device that allows us to send you notifications, alerts, and game updates.
• Technical Logs: Basic diagnostic information that helps us maintain, secure, and improve the App.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the App and its features, including games, chat, voice messages, voice calls, and live gaming.
• Verify users and keep the Live Gamer community safe, including detecting and preventing misuse, fraud, and banned devices.
• Deliver notifications, alerts, updates, and promotional messages related to the App.
• Process virtual gifts sent and received between users.
• Provide customer support and respond to your questions and requests.
• Improve the App, fix errors, and develop new features.
• Comply with legal obligations and enforce our terms of service.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share information only in the following limited circumstances:

• Service Providers: With trusted third-party providers who help us operate the App (for example, cloud hosting, push notification delivery, and communication services). These providers process data only on our behalf and are contractually required to protect it.
• Legal Requirements: When required by law, regulation, or legal process, or when necessary to protect the rights, safety, and security of users, the public, or our services.
• Business Transfers: In connection with a merger, sale, reorganization, or transfer of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
• With Your Consent: We may share information in other ways when you give us explicit consent.

5. Data Retention

We retain your information only as long as necessary to provide the App's features, comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements. When information is no longer needed for these purposes, we delete or anonymize it. Voice messages and other user-generated content remain available while your account is active and can be removed as described in this policy.

6. Data Security

We take reasonable technical and organizational measures to protect your information, including encryption of data while it is transmitted over the internet, restricted access to personal information, and secure storage practices. While no method of transmission or storage can be guaranteed to be 100% secure, we work diligently to safeguard your data.

7. Children's Privacy

The App is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct or update inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent where processing is based on consent.
• Object to or request restrictions on certain processing.

You can exercise these rights using the options available in the App or by contacting us using the details below. You can also manage notifications and app permissions through your device settings at any time.

9. Account Deletion

You may request deletion of your account and related data at any time by using our account deletion request form: Request Account Deletion.

When you submit a deletion request, we will remove your account, profile, and associated user data from the App, subject to any legal or security retention requirements. If you wish, you may create a new account at a later time. For help with account deletion, you can submit a request through the More Options → Help & Feedback section in the App.

10. International Users

The App is available to users around the world. Your information may be processed and stored in countries other than your own, which may have different data protection rules. We take steps to ensure that your information is protected consistently with this Privacy Policy wherever it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the App or by other appropriate means and update the "Effective Date" at the top of this page. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.

12. Feedback and Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please use the More Options → Help & Feedback section inside the App to submit your feedback or request. We will review your message and respond through the App.